• Termes Spa:
To make a spa reservation, please send an email to: recepcio@hotelcarlemany.ad with the following information:
 • Desired date
 • Desired time
 • Spa treatment
 • Reservation or accommodation number
 • Email address
 • Phone number

Have a look at our swimming pools list below:
•Main Pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open from 20-JUN to 31-AUG
- Heated: from 20-JUN to 31-AUG
- Temperature: 27°C/81°F
- No age restriction
- Size: L:10 M, W:4 M, D: From 80 to 150 CM
- Guests price: 4.75 EUR/day
-Access is not free for hotel restaurant customers
-Open to public: 9.5 EUR/day
- Spa access: not included
- No time limit
- Max capacity: 540 pax
- Reservation is not mandatory
- Shower: Yes
- Seawater: No
- Chlorine: Yes
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: allowed
More info here
Have a look at our drinks and cocktails menu here
•Kids pool:
- Outdoor
- Smoking not allowed
- Wheelchair not accessible
- Wheelchair ramp/lift not available
- Pets are not allowed in this area
- Open from 20-JUN to 31-AUG
- Heated: from 20-JUN to 31-AUG
- Temperature: 27°C/81°F
- No age restriction
- Size: L:2 M, W:2 M, D: From 30 to 60 M
- Guests price: 5 EUR/day
-Access is not free for hotel restaurant customers
-Open to public: 5 EUR/day
- Spa access: not included
- No time limit
- Max capacity: 10 pax
- Reservation is mandatory
- Shower: No
- Seawater: Yes
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Life jacket for kids: No
- Burkini: not allowed
More info here

• Pool 1:
We are sorry, but we do not take reservations.
• Pool 2:
We are sorry, but we do not take reservations.

Our team speaks English, Catalan, French and Spanish.

We offer 3 rate plans :
-Room only
-Bed and breakfast
-Half board (Breakfast + dinner ) / drinks not included .

Room and meal upgrades are available upon request, subject to availability, by paying the price difference.

To reach the hotel staff, please find the details for each department below:

Reception
Email: recepcio@hotelcarlemany.ad
Phone: +376 870 050
Toll-Free #: Not available
SMS: Not available

Reservation
Email: recepcio@hotelcarlemany.ad
Phone: +376 870 050
Toll-Free #: Not available
SMS: Not available

Restaurant
Email: recepcio@hotelcarlemany.ad
Phone: Not available
Toll-Free #: Not available
SMS: Not available

Spa
Email: recepcio@hotelcarlemany.ad
Phone: +376 870 050
Toll-Free #: Not available
SMS: Not available

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Safe
- Spa access
- Wi-Fi

Advantages:
- Direct communication
- No hidden costs
- Personalized service
- Room upgrade

This is our address
Av. Carlemany, 4, AD700 Escaldes-Engordany, Andorra.
Click on DETAILS to see it on the map

Please send an email to: recepcio@hotelcarlemany.ad with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address

To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: recepcio@hotelcarlemany.ad with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: recepcio@hotelcarlemany.ad with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: recepcio@hotelcarlemany.ad with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.

Secure luggage storage is available for all our guests for free before check-in and after check-out.

The rooms that offer twin/split bed options are Duplex Suite Balcony Street View.

For any special requests, please contact our establishment by email: recepcio@hotelcosmos.ad

We don't provide room service.

Unfortunately, we don't have event rooms.

Our hotel is independent.
- Star rating: 4 stars.
- Service category: Midscale.

• If you have booked directly with the hotel:
To confirm your reservation, please send an email to: recepcio@hotelcarlemany.ad with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.

We offer two cancellation policies:
-Non-refundable: 100% of the reservation amount will be charged .
-Free cancellation: You can cancel free of charge up to 48 hours before arrival. After this time, or in case of no-show, the full amount will be charged.

• If you have booked directly with the hotel:
We offer two cancellation policies:
-Non-refundable: 100% of the reservation amount will be charged .
-Free cancellation: You can cancel free of charge up to 48 hours before arrival. After this time, or in case of no-show, the full amount will be charged.

To cancel your reservation, please send an email to: recepcio@hotelcarlemany.ad with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.

To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.

Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.

We are sorry, but we do not have a loyalty program.