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COVID-19 Guarantee. Book with complete peace of mind and security

We are further returning to a certain normality, and there are many of us who want to recover our hobbies, our time.

From the Spa Termes SERHS Carlemany Hotel we are working so that you begin to recover the illusion in what you really like. And we offer you all the guarantees so that you can book at Spa Termes SERHS Carlemany with complete peace of mind and guarantee.

We have included COVID-19 guarantee in our bookings.

This offer includes

Our clients will be able to modify or cancel their bookings at no cost, in case any of the following requirements are met:

  • Perimeter closures. Confinement of the client's area of ​​residence which prevents their displacement, or confinement of the destination area in which the accommodation of their reservation is located.
  • Closing of the ski resort for reasons established by the health authorities
  • Total closure of the accommodation. In the event that this occurs during the customer's stay, the nights and services not consumed will be reimbursed.
  • Medical cancellation of any member who makes the reservation for COVID-19
  • Home confinement. Medical confinement of one of the members of the reserve for being in contact with a direct positive.

In the event that our clients want to cancel their stay for any other reason not described above, the specific cancellation conditions of each reservation will apply.

This COVID-19 Guarantee will be valid until April 30, 2022.

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